The Glasshouse offers a range of services to ensure the venue and events are accessible to the community.


Toilets are located on both basement level and level 2 with access via the lift. There is also an accessible baby change room at basement level (request access to at the Customer Service Desk).

Wheelchair Friendly
We have ramps on both Clarence and Hay Street building entry points and lift access on street level. The Glasshouse also offers the use of two standard in-house wheelchairs if required.

Prams and Strollers
Prams and strollers are not allowed inside the theatre. If possible, please avoid bringing these to shows as there is not a secure storage area. Please feel free to bring a small cushion with you for your child to sit on in the theatre.

Accessible Facilities
The Glasshouse has accessible toilets on both basement level and level 2 with access via the lift. A MLAK (Master Locksmith Access Key) can be used to access these facilities. If you do not have an MLAK key, please see the Customer Service Desk to gain access and further information on this service.

The Glasshouse also offers hearing & vision impairment services, Companion Card discounts, National Relay service and more. Please enquire at the Customer Service Desk.

Need Help?
The Glasshouse has a full range of accessible services and can provide advice about your upcoming visit to the Glasshouse venue. Please call on 02 6581 8888 or email 

Download: Access Services at the Glasshouse or our Plan Your Visit to the Glasshouse brochure