Booking Terms and Conditions

Purchase of the ticket is deemed to be acceptance of the following terms and conditions;

1. Tickets are sold on behalf of the organisation or promoter and may be subject to additional conditions of admission to the event.
2. The right of admission is subject to building entry conditions and will be enforced by management.
3. Ticket holders enter the venue at their own risk. The Glasshouse will not be responsible for any loss, damage or injury arising from a pre-existing medical condition or due to breach of these conditions.
4. Tickets must be retained and presented for inspection upon entry to the event. If a person is unable to produce a valid ticket to the event, admission may not be permitted.
5. Advertised programs may be varied without notice. Artists may be added, withdrawn or substituted for performances and the right to vary prices, venues, seating arrangements and audience capacity is reserved by the Glasshouse and hirers.
6. Prices are subject to change without notice.
7. Tickets are subject to no refund or exchange. In some instances such as cancelled events refunds for performance tickets may be payable in accordance with the Live Performance Ticketing Code of Practice. Exchanges of tickets, or the replacement of lost, stolen or missing allocated seating  tickets may be permitted under certain conditions and fees may apply. General Admission tickets will not be reissued.
8. The Glasshouse reserves the right to charge transaction fees for bookings in addition to the standard ticket price as well as administration fees for tasks such as ticket exchanges, ticket reissues and other associated administrative tasks.
9. Bookings are subject to availability and no guarantee is made that specific seating requests will be available at time of booking.
10. The Glasshouse supports the official companion card program which is available for all performances at the Glasshouse, unless otherwise specified.
11. Concession ticket holders must carry their concession card on their persons when attending an event, and if requested present such card as proof of concession. Inability to produce proof of concession may result in refusal of entry.
12. Camera, video and audio recorders may not be used inside the Glasshouse, unless expressly authorised. Unauthorised use of these devices may result in eviction from the theatre. The Glasshouse reserves the right to photograph, broadcast or telecast any event.
13. As the Glasshouse is a venue for hire, in some instances as the ticketing agent we may be directed to cap the number of tickets available per transaction, apply member discounts, enforce age restrictions, or other conditions surrounding the event, which ticket purchasers are required to abide by.
14. Children under the age of 16 must be accompanied by a suitable adult or guardian at all times. Admission will not be permitted to anyone under the age of 16 who is unaccompanied. Children under the age of 16 must be seated with a parent or guardian.
15. Children aged 18 months and over require a valid ticket to an event unless otherwise directed by the promoter. Where the promoter has not directed a variance in the age, children under the age of 18 months may sit on a parent’s lap free of charge.
16. Where an age restriction or recommendation applies to an event, patrons will be advised accordingly. Under 18’s will not be permitted admission to an event that is Restricted 18+. The Glasshouse is not liable for any offence that may be caused by show content, where an age recommendation is in place, and has not been adhered to by ticket purchasers.
17. Terms and conditions remain in effect even when the ticket changes hands. The reselling of a ticket or a breach of the terms and conditions, does not nullify the terms and conditions of the original ticket sale. Any subsequent ticket holder is bound by those terms and conditions.
18. Ticket may not be resold for commercial packages or at a premium, nor may it be packaged or used for advertising, promotional or other commercial purposes unless agreed in writing by the Glasshouse. If a ticket sold is in breach of this condition, the bearer of the ticket may be refused admission.
19. If a performance is cancelled due to a natural disaster, adverse weather or for any other cause reasonably beyond the Glasshouse’s control, there is no right of refund or exchange, and no obligation is assured by Glasshouse for the arranging of a substitute service, event or performance.
20. All prices quoted are in Australian dollars and include GST unless otherwise specified.
21. Gift Certificates are not redeemable for cash and are non transferrable. Gift Certificates expire after 3 years from of the date of purchase.
22. Latecomers may only be admitted to a performance during a suitable break or at a time as specified by the production company.
23. Patrons who present as intoxicated or cause a disturbance to the production may be evicted from the theatre at the discretion of Glasshouse management and promoters. Patrons who are evicted under this clause will be subject to no refund or exchange on tickets.
24. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia contact the Trust or refer to www.liveperformance.com.au

Transaction Adjustment Request Form