FREQUENTLY ASKED QUESTIONS ABOUT GLASSHOUSE SERVICES AND EVENTS
PROOF OF CONCESSION
Discounted ticket prices are available for Pensioner Concession Card and Seniors Card holders, as well as full-time students. Proof of concession may be requested at the Glasshouse Box Office upon booking or presentation of your ticket at the theatre door.
*Note, this may vary dependent on performance and venue hirer's requirements.
Glasshouse Members do not pay over-the-counter or phone transaction fees. Transaction fees still apply to all online sales.
Transaction fees apply to general public ticket purchases over-the-counter, phone or online for purchases over $10.
Tickets cannot be refunded after purchase except if the event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice.
For more detail
Glasshouse Members can exchange their tickets for another performance of the same show. Where performance prices vary, the difference will be charged or credited to the Member's account - no additional fees apply.
General public tickets can be exchanged for another performance of the same show however, an exchange fee applies.
Selected seats in the theatre are available for patrons who use wheelchairs or have other mobility concerns. Patrons must advise the Box Office at the time of booking if they wish to access these seats.
Companion Card holders are entitled to a ticket for their companion free of charge. These can only be booked in person or by phoning the Box Office.
Please ensure you present your Companion Card when you collect your tickets.
Our staff are able to provide advice on the best seats for hearing loop access during theatre performances, please request this during ticket purchase.
The Glasshouse has accessible toilets on basement level and on Level 2 with access via the lift. There is also an accessible baby change room in the basement. MLAK (Master Locksmith Access Key) can be used to access these facilities. If you do not have a MLAK, please see Customer Service to gain access and further information about this service.
CHILDREN IN THE THEATRE
Children under the age of 18 months may sit on their carer's lap without a ticket - this may vary dependent on the performance or venue hirer's requirements.
Children under the age of 16 years must be accompanied by an adult at all times.
Download: Access Services at the Glasshouse or our Plan Your Visit to the Glasshouse brochure