Planning Your Visit

EDU Sydney Writers Festival audience.jpg
Are you the kind of person who likes to plan ahead for everything? We have prepared some tips to help make sure your visit to the Glasshouse is as enjoyable as possible.
 
Tip 1: Check your tickets - make sure you are familiar with the date and time. Some shows will have more than one bookable date or time, make sure you know which one you have booked!
 
Tip 2: Check the event location - although most of our ticketed events are held at the Glasshouse, we also provide External Ticketing services. That means that you can purchase tickets with us that may be at another location, for example at Players' Theatre on Lord Street.
 
Tip 3: Arrive at least 30 minutes before a performance - The Glasshouse opens one hour prior to a performance. Feel free to use this time to enjoy a drink at the Encore Bar with friends or browse our ShopSome performances have a 'latecomer' lock out - so make sure you are seated in plenty of time to enjoy the performance. If you are late, you may not be admitted to the theatre until a break in the performance or a time nominated by the performance company. This happens so other Glasshouse patrons or the performers are not disturbed.

 

Read on for more information to help you plan for your visit.

Pre-Order Interval Drinks

Want a drink at interval but don't want to wait in line?

Beat the crowd by seeing one of our friendly bar staff when you arrive to complete your Encore Pre-Order Form, and pay for your interval drinks. Then at interval, you can simply collect your drink/s and avoid the crowds at the bar.

If you're one who likes to plan ahead, you can download and complete your order form prior to arriving.

Encore Pre-Order Form(PDF, 584KB)

Parking

There is a wide range of parking located within close proximity to the Glasshouse. There is also a drop-off point adjacent to the Glasshouse forecourt and the bus zone is located directly outside the building.

P1 Short Street (river end)
34 spaces with 3 hour limit between 8.30am-6pm, Monday-Friday.
Distance: 300m. Walk time: 4.5 mins approx.

P2 Plaza car park (Short St)
215 spaces. 165 spaces are 4 hour limit between 8.30am - 6pm, Monday-Friday and 8.30am - 12 noon, Saturday.
Distance: 350m. Walk time: 10 mins approx.

P3 Port Central car park - this car park is locked at night and not recommended when attending the Glasshouse of an evening.
875 spaces over 2 levels. 200 spaces on top level are all day parking. Remaining spaces are 3 hour limit between 8.30am - 6pm, Monday-Friday.

Please refer to signage in Port Central for car park operational hours.

P4 Officeworks car park (Short St)

84 spaces with 3 hour parking limit between 8.30am - 6pm, Monday-Friday and 8.30am - 4pm, Saturday.
Distance: 600m. Walk time: 12 mins approx.

P5 Coles car park
317 spaces over 2 non-connected levels.
158 spaces on top level are all day parking, access from Gordon Street.
159 spaces on basement level are 3 hour limit between 8.30am - 6pm, Monday-Friday and 8.30am - 4pm, Saturday.Access from Hayward Street. 
Distance: 650m. Walk time: 15 mins approx.

Drop Off Point & Bus Stop
There is a drop-off point adjacent to the Glasshouse forecourt and a bus zone is located directly outside the building.

Accessibility Services

The Glasshouse offers a range of services to ensure the venue and events are accessible to the community. See Accessibility Services for more detailed information.

 

Conditions of Entry

General Conditions

  •  Management reserves the right to inspect and/or search bags brought into or out of the venue.
  •  Persons gaining unauthorised access to the Glasshouse Arts Conference and Entertainment Centre will be evicted and may be liable for prosecution.
  • Patrons who use offensive, threatening language, cause a disturbance or refuse to comply with requests made by the Glasshouse Arts Conference and Entertainment Centre staff will be evicted.
  • Alcohol cannot be brought into or taken from the Glasshouse Arts Conference and Entertainment Centre by patrons.
  • Persons caught damaging or vandalising any infrastructure at the Glasshouse Arts Conference and Entertainment Centre will be evicted and be liable for prosecution.
  • Smoking on the premises and within 10 metres of any external doorway(s) is not permitted.
  • Patrons should note that children must be supervised by a responsible adult or guardian at all times.
  • Patrons should note that their movements within the Glasshouse Arts Conference and Entertainment Centre may be subject to monitoring by closed circuit television.
  • Patrons consent to the recording of their image or likeness including audio and visual.
  • Patrons bringing personal items into the Glasshouse Arts Conference and Entertainment Centre do so at their own risk and the Glasshouse will not be held responsible for any damages to, loss or theft of personal property. A lost property register is maintained by management.
  • Patrons are admitted at their own risk.
  • Any unauthorised commercial activity including ticket selling, soliciting, customer surveying, or attaching advertisements to any surface is not permitted.
  • Any unauthorised capturing of images for commercial use or broadcast in any format is not permitted.

Refusal of Entry

For the comfort, safety and enjoyment of all patrons, management reserves the right to:

  • Refuse entry to any persons deemed to be intoxicated and/or disorderly;
  • Refuse entry to any unauthorised persons;
  • Refuse entry to patrons who attempt to bring any restricted or prohibited items into the Glasshouse Arts Conference and Entertainment Centre.

Restricted/Prohibited Items

Patrons are not permitted to bring the following items into the Glasshouse Arts Conference and Entertainment Centre:

  •  Alcoholic beverages, illicit drugs, glass or breakable containers;
  • Flares, fireworks, laser pointers, knives, dangerous weapons or any device that has the potential to cause injury or public nuisance;
  • Whistles or air horns;
  • Spray cans or compressed air canisters;
  • All animals except guiding or hearing animals;
  • Skateboards, scooters, roller blades, tricycles or bicycles;
  • Recording Devices (for commercial purposes);
  • Flags over 1m x 1m in size;
  • Any items or goods for sale unless expressly authorised by Glasshouse Management in writing;
  • Any large article that cannot be placed under a seat.

No Smoking Policy

For the comfort of patrons within the Glasshouse Arts Conference and Entertainment Centre, a non-smoking policy is in place for all areas. Patrons may smoke in the dedicated areas around the forecourt and away from the main pedestrian thoroughfares. Bins are provided on the forecourt level to extinguish cigarettes.

Place of Public Entertainment Information

Maximum number of persons permitted on Premises: 804

Local Government Authority: Port Macquarie-Hastings Council, Cnr Lord and Burrawan Sts, Port Macquarie NSW.

Telephone:  (02) 6581 8111

Building owner: Port Macquarie-Hastings Council.