HOW TO BOOK THE EASY WAY
Step 1 - book
Book your tickets by sending in a booking form (see below) via email to firstname.lastname@example.org. Please provide as close to actual numbers as possible - though we understand these may change. Once your booking form is received, an email confirmation will be sent within seven days, confirming acceptance of your booking.
Step 2 - final numbers
Final numbers are due eight weeks prior to the event you are attending. Note: if any of your students have accessible needs, please let us know so we can accommodate them as best we can.
Step 3 - invoicing
An invoice will be sent out six weeks prior to the event you are attending as per the final numbers given.
Step 4 - final payment
Final payment is due no later than four weeks prior to the event you are attending. Please ensure you pay no later than the due date on your invoice.
Step 5 - teachers resource packs
Once you have paid your invoice we will send you any relevant teachers resource pack.
Step 6 - planning your visit
The Glasshouse website has useful information for planning your visit, including a ‘planning your visit’ fact sheet and a ‘venue and safety information sheet’ to assist in preparing the school risk assessment - see below.
Step 7 - on the day
Arrival: please arrive 30 minutes prior to the start time of the performance. Note - latecomers may not be admitted until a suitable break in the performance.
Running Late: please call the Glasshouse Box Office on (02) 6581 8888 to notify us if you are running late.
Bags: The safety and security of our guests is very important. We request wherever possible teachers and students do not bring school bags with them to performances.
Watching live theatre is a unique experience, unlike watching TV or a movie. Our actors give you a dedicated performance every time and your best behaviour is the greatest way to show your respect and appreciation! To make sure everyone in the audience and on the stage has a good time, we ask you to ensure that your students:
• laugh but don’t chat
• listen and don’t text, tweet or call (turn off their mobile and iPod)
• be on the edge of their seat but not in anyone else’s (or the aisle!)
• take home a great experience but don’t take photographs
• write notes later or they might miss something magical
• bring a hunger for knowledge but don’t bring food or drink into the theatre.
PLANNING YOUR VISIT
BUS DROP-OFF POINTS
There are three bus drop-off points located within 250 metres of the Glasshouse. These are located at Hay Street (in front of Rydges), Horton Street (Town Green end) and Clarence Street (in front of the Glasshouse). These are drop-off points only and are not available for long-term parking. Bus companies can contact Port Macquarie-Hastings Council to enquire about long-term parking for bus services.
PLANNING YOUR VISIT
To make the most of your Glasshouse experience please read our fact sheet containing all of the information you should consider when planning your visit.
EXCURSION RISK MANAGEMENT
To assist teachers in preparing their own risk assessments we have prepared a Glasshouse Venue & Safety Information Sheet. This document answers all questions required by the Department of Education and Training.
TRAVEL LIGHT WHEN YOU VISIT THE GLASSHOUSE
The Glasshouse does not have security facilities to accommodate large numbers of school bags. It is requested that all large bags be left at school or secured on coaches. Please note that while exercising every care, we cannot take responsibility for the security of any baggage.
TERMS OF PAYMENT, CANCELLATION AND CHANGES
Our booking terms and conditions are listed on our Education Booking Forms, please see above.